Refund and Returns Policy
Awnefe.Com Return Policies
We wish you every purchase a good experience with the right product. Even if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video. Without unboxing the video we will not accept the return or exchange request.
Return, exchange, Refund, or Warranty wonât be applicable for the below conditions-
- Physical Damage or burned items
- Clearance sell items
- If the intact seal is torn or damaged
- All kinds of Digital products and software
- Undergarments items
- Any accessories or Chargers or Adapter
- Any kind of gift items that are not paid
- If the product has any scratches
- If the item is not in resellable conditions
- If the item does not include all the accessories, papers, and other things that were delivered
- If any 3rd party app, software, or device is not compatible
If there is any issue, please let us know within 24 hours by email to support@awnefe.com or Contact Us
You must need to return all the boxes, warranty cards, manuals, accessories, stickers, labels, and gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us.
After receiving the product we will check and let you know the status. If a refund is required it will be done within 72 hours of receiving the items.
If there is any fault with the product, we will bear the courier charge inside Dhaka 50 Tk and outside Dhaka 100 Taka if there are any additional charges the customer needs to bear them. If the product is OK but the customer still wants to return and get a refund, in that case, all the necessary Payment processing fees and delivery charges will be bear by the customer.
If the customer receives any discount, cashback, or gift it should be taken back and refunded. Check for details about our refund policy.
You can contact our call center- at 01307-612591 (10 am to 10 pm) or support@awnefe.com
Awnefe.Com Refund Policies
Payment is refunded if the product of the paid order is not in stock or is returned due to a product problem or if one of the multiple products is not in stock and the product is not likely to be in stock in the shortest possible time. In case of product return, the refund will be decided after evaluating whether the product is resaleable or not. Check for details about the return policy.
Required Time for Refund: Refund will be initiated through the means through which the payment has been made within 72 hours from the date of refund request. In case of debit or credit card payment refunds, it may take 5 to 10 business days for the payment to hit your account statement, If you do not see the statement within this period, you can contact your card issuing bank or contact us by mentioning the order number in the email at support@awnefe.com
Refund Charge: No charge will be applicable for the refund i.e. the amount you will pay will be refunded however. If the product is handed over by courier or after delivery for any reason (Exchange or warranty policy will apply if there is a problem with the product) you want to get a refund. 200 taka + payment settlement fee (if applicable) will be deducted and the rest will be refunded.
Discount or offer refund condition: If there is any offer in bKash, Rocket, Cash, Visa, MasterCard, or Amex Card, and in case of that order or transaction refund, discount or cashback amount is not refundable. If received, the amount of cashback will be deducted in case of a refund and in case of a discount, only the amount you have paid will be refunded.
Below are the refund methods-
Payment Method
- Bkash / Nagad
- Mobile Wallet (MFS)
- Debit or Credit Card
- Cash on Delivery (COD)
Refund Method
- Bkash / Nagad
- Mobile Wallet (MFS)
- Debit or Credit Card
- Cash / Bank Deposit
Refund Time
- 5 working days
- 7 working days
- 10 working days
- 3/5 working days
Note: Refund timeline excludes weekends and public holidays
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āĻĒā§āĻŽā§āĻ¨ā§āĻ āĻŽā§āĻĨāĻĄ
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- āĻŽā§āĻŦāĻžāĻāĻ˛ āĻāĻ¯āĻŧāĻžāĻ˛ā§āĻ (MFS)
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- āĻā§āĻ¯āĻžāĻļ āĻ āĻ¨ āĻĄā§āĻ˛āĻŋāĻāĻžāĻ°āĻŋ (āĻ¸āĻŋāĻāĻĄāĻŋ)
āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻŽā§āĻĨāĻĄ
- āĻŦāĻŋāĻāĻžāĻļ / āĻ¨āĻāĻĻ
- āĻŽā§āĻŦāĻžāĻāĻ˛ āĻāĻ¯āĻŧāĻžāĻ˛ā§āĻ (MFS)
- āĻā§āĻ°ā§āĻĄāĻŋāĻ / āĻĄā§āĻŦāĻŋāĻ āĻāĻžāĻ°ā§āĻĄ
- āĻā§āĻ¯āĻžāĻļ / āĻŦā§āĻ¯āĻžāĻāĻ āĻĄāĻŋāĻĒā§āĻāĻŋāĻ
āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻ¸āĻŽā§
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