Delete My Account

Q How can I deactivate or delete my account?

You can deactivate your Awnefe account temporarily or delete your account permanently by following the below steps:

Step-1

Step-2

  • Submit Your Information

  • Subject: Deactivate or Delete My Account

  • Description: Provide a detailed description with your email or Phone No

Please note that account deletion is permanent and irreversible.
To deactivate or delete your account, you must be logged in to your account and fill up the account deactivation/deletion request form.
For more information, you may refer to our privacy policy.

Please note when submitting your account deactivation or deletion request:

  • Your account should not have any active orders or pending refunds

  • You must not be a participant in any ongoing campaigns or rewards programs & contests

  • Any existing vouchers, points, and bonuses cannot be withdrawn and will be forfeited

  • There should be no active deposit or refund requests

Once you have submitted your request, our customer agent will contact you to verify your identity for security purposes before accepting the deletion.
Awnefe reserves the right to reject any deactivation/deletion request if any of the above requirements are not met.

After you’ve successfully deactivated your account

  • You’ll not be able to log in to your Shop account or use the same email or phone number to sign up

  • Your profile will be hidden but some information such as your product reviews may still be visible

  • To reactivate your account, please connect us on Live Chat or Support

After you’ve successfully deleted your account

  • You’ll not be able to log in to your Shop account

  •  You’ll not be able to reactivate or recover any data, including your reviews and past purchase history

  •  If you want to use Awnefe again, you can use your previous email and phone number to set up a new account

Note: If you wish to discontinue using Awnefe services, you may simply log out of your account and unsubscribe from our newsletters. You may continue using our services at any time by logging back into Awnefe.